Customer Lifecycle Management
Customer Support and Back-office process Support
External customers. Internal customers. Your business depends on both. The quality of your brand extends beyond your products and services to a customer’s every interaction with your company.
The back-office functions that sustain those services must be efficient, effective, and so tightly managed that they go unnoticed by customers.
Customer relationship management (CRM) is what we do
Aptara’s industry-specific customer service specialists in healthcare, IT, manufacturing and technology, publishing, legal, gaming, banking, and financial services ensure that your customers receive timely, accurate, and professional responses to their queries 24/7/365.
We’re not merely a business process outsourcing (BPO) firm; we’re a scalable extension of your brand and your operations. We adopt your corporate culture and become an advocate for your brand.
Customer service, inside and out
Our customer service specialists handle more than 20,000 voice, chat, and email interactions daily, including proactive and reactive customer care, technical support, order fulfillment and verification, queries, and complaint resolution.
We help you retain customers by facilitating upsells, resolving technical or quality issues, and processing payments. We can also help you acquire new customers through lead generation campaign support.
Your internal customers in finance and administration and shareholder services perform mission-critical functions while handling mission-critical documents. Aptara’s content creation and content technology expertise brings a unique perspective and critical savvy to your back-office operations.
Transformation, not mere transportation
We digitize your documents, then mine, extract, structure, and tag the data we unlock—data that becomes a source of a revenue and the basis for making savvier marketing decisions.
Our IT capabilities and proprietary, customized tools automate your document processing workflows for more accurate, faster—and higher-quality—operations. And turning over the entirety of your CRM and document processing to Aptara simplifies vendor management.
Working with Aptara also adds cost-saving elasticity to your entire back-office staffing, even while minimizing error rates and averting missed deadlines.
Quality customer care, inside and out
As veteran customer lifecycle specialists, we keep internal customers satisfied, customer management costs low, and customer retention high.
That’s why our own client retention rate is outstanding. Our loyal customers, including AstraZeneca, Merck, Bausch & Lomb, Samsung, Electronic Arts, and Hughes Communications, use Aptara’s CRM and document transformation services to save money and free up time and resources better spent on their core business.